Accessibility Statement
Accessibility
Accessibility is about making our online information available to as many people as possible, whatever their needs.
This accessibility statement applies to www.peakdistrict.gov.uk, democracy.peakdistrict.gov.uk and portal.peakdistrict.gov.uk. These websites are run by Peak District National Park Authority. We want as many people as possible to be able to use our websites. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader
We've also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
- At 200% it is difficult to use a keyboard to navigate the menu
- Some content that moves cannot be paused using a keyboard
- most older PDF documents aren't fully accessible to screen-reader software
- some of our online forms are difficult to navigate using just a keyboard
- some information is presented as map data and not accessible using a screen-reader
- some form controls, buttons and interactive tools are not labelled
- you cannot change colours, contrast levels and fonts using functionality on our website
- some of our older videos may not have captions or may rely on auto-generated captions which may not be completely accurate
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- email customer.service@peakdistrict.gov.uk,
- call 01629 816200.from 8.30am - 5pm, Monday to Thursday, and from 8.30am - 4.30pm on Fridays
We'll consider your request and get back to you within seven working days.
If you cannot view the map on our ‘contact us’ page, call or email us [add link to contact details page] for directions.
Reporting accessibility problems with this website
We're always looking to improve the accessibility of this website. If you find any problems that aren't listed on this page or think we're not meeting accessibility requirements, contact us by telephone on 01629 816200 or email customer.service@peakdistrict.gov.uk asking for comments to be sent to the IT Web Manager.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
Our main reception area and board room at Aldern House have audio induction loops and are accessible by wheelchair. Disabled parking is available if you drive through the lower car park and down the hill to the archway.
Please get in touch before you visit it if you have access needs by calling our Customer and Business Support team on 01629 816200 or emailing customer.service@peakdistrict.gov.uk
Technical information about this website's accessibility
Peak District National Park Authority is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Non-accessible content
Some of our videos are not captioned, or may rely on auto-generated captions and may not be completely accurate.
Some information is provided as content within a map. This doesn't meet WCAG 2.1 success criterion 1.1.1 Non-text Content. We aim to publish all content that is only available in a map as HTML, or if this is not possible to tell you how you can access the information by other means.
Issues with navigation
At 200% zoom it is is difficult to use a keyboard to navigate the menu on all pages of the website. This doesn't meet WCAG 2.1 success criteria 2.1.1 Keyboard and 3.2.1 On Focus.
Issues with link purpose
The handles on image sliders aren't labelled. This doesn't meet WCAG 2.1 success criteria 2.4.4 Link Purpose (In Context) and 4.1.2 Name, Role, Value.
Issues with PDFs and other documents
Many of our PDFs and other documents don't meet accessibility standards - for example, they may not be marked up so they're accessible to a screen reader.
We aim to ensure that any new documents we publish meet accessibility standards, however some new documents do not.
Accessibility of our other websites and online services
We use some third party online services and websites to allow customers to interact and transact with us. These include (but are not limited to) online surveys; the online version of our ParkLife magazine; booking systems for cycle hire, camping and guided events; applying for planning permission; and finding information using online maps.
Not all these sites and online services meet the necessary standards for accessibility, and where they do not we are engaging with our suppliers to rectify this.
When procuring new online systems and website designs, meeting accessibility standards is included in the specification, and we continue to work with suppliers to ensure sites continue to meet these standards.
Disproportionate burden
We have not identified anything that qualifies as disproportionate burden as of yet, but we are still evaluating our sites and may update this when we identify issues.
Timeline for fixing issues
We aim to fix the issues with navigating and link labelling by the end of September 2021.
We are reviewing the processes causing some new PDFs to be published with accessibility issues in July 2021 and aim to address the issues and ensure all new PDFs are accessible by the end of September 2021. We are reviewing the scale and scope of the work to remediate PDFs published since September 2018 and will update this accessibility statement when this review is complete.
Content that's not within the scope of the accessibility regulations
Videos
Some of our older videos lack captions and do not meet accessibility standards. The accessibility regulations do not require us to add captions to videos produced before 23 September 2020 if they're not essential to providing our services. Any new videos we publish will meet accessibility standards.
Live video
We do not plan to add captions to our live video streams because live video is exempt from meeting the accessibility regulations.
External links
This website links to third-party, external websites or services that may not be fully accessible.
PDFs and other documents
Many of our older PDFs and Word documents don't meet accessibility standards - for example, they may not be structured so they're accessible to a screen reader. This doesn't meet WCAG 2.1 success criterion 4.1.2 (name, role value).
The accessibility regulations don't require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services. For example, we don't plan to fix PDFs associated with historic planning applications.
How we tested this website
This statement was prepared on 23 September 2019. It was last reviewed on 29 June 2021.
This website was last tested on 22 June 2021. The test was carried out internally by Peak District National Park Authority staff.
We tested this website in the following ways:
- WCAG 2.1 compliance using a third-party automated service (scanned every 5 days and reviewed regularly)
- regular testing using a suite of browser-based accessibility reporting tools
We tested:
- our main website available at https://www.peakdistrict.gov.uk
- our secondary websites, available at
What we're doing to improve accessibility
We are undertaking a comprehensive review of all Park District National Park Authority websites and services to test, identify and fix accessibility issues.
This statement will be updated as improvements are made to the websites.